Privacy policy

At Developland Properties Limited (“Developland”) we are fully committed to ensuring that your data is protected and your privacy is respected.

This Policy explains when and why we collect personal information about people who agree to receive communications from us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Developland is the data controller and is responsible for the personal data collected on this site (referred to as “Developland”, “we” or “us” in this Policy). We are registered in England and Wales with the company number 12598252 and a registered office at 42 Lytton Road, Barnet, United Kingdom, EN5 5BY.

This site includes links to websites which may allow third parties to collect or share your personal data. We cannot control their use of your data and are not responsible for it. Those third parties will have their own privacy policies and we encourage you to read them before sharing any of your personal data with them.

How to contact us

For all queries and issues regarding this Policy please contact:

info@developland.co.uk

+44(0)20 8880 1011
2nd Floor, Block C, OCC Estate, 105 Eade Road, London, N4 1TJ

What information do we collect about you?

The personal information we collect from you might include:

  • Contact information such as your name, address, telephone number and email address;
  • Details of the type of property that you are interested in purchasing, such as number of bedrooms, location, price range, transport link requirements;
  • Details of your current property status, including whether it has been sold or if it is up for sale and whether or not you are in a chain;
  • Details of your financial circumstances, such as whether you are a purchasing by way of a mortgage or other means and if you are planning to live in the property or purchasing it as an investment;
  • Details of your marketing preferences and whether you are happy to receive marketing communications via Email or Telephone.

There are no adverse effects to you if you choose not to provide your personal information. However, without some of this information, we may not be able to communicate with you and/or take certain actions that you request, for example, using this personal information to respond to your enquiries.

With regard to your visits to our website at www.developland.co.uk (“Website”) and any associated Developland websites including richardsonmews.co.uk, we automatically collect the following information:

  • Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and operating system;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

How do we collect your personal information?

The main way that we collect your personal information from you is when you provide it to us. This could be through registering via our website, contacting us about our properties or services or when speaking to one of our staff, either in person, via email or on the telephone.

Personal information provided by third parties:

Occasionally we may receive information about you from other sources (such as Letting or Estate Agents), which we may add to the information we already hold about you in order to help us provide our products and services to you.

Additionally property sales portals (such as Rightmove and Zoopla) and social networks (such as Facebook and Instagram) may pass your information onto to us where you have given them permission to do this and registered your interest through an advertisement on one of their websites.

How do we use your personal information?

We may use your information to:

  • Provide you with information about properties or ancillary services we feel may interest you;
  • Send you information about our exclusive events, offers and all our latest development news;
  • Ensure that content from our Website is presented in the most effective manner for you and for your computer;
  • Administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • Allow you to participate in interactive features of our products and services (where applicable), when you choose to do so;
  • Keep our Website safe and secure;
  • Send you communications which you have requested and that may be of interest.

How long do we keep your personal information for?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Your personal information will be deleted where we are not legally required or otherwise permitted to continue storing such information.

Why do we collect personal information?

The most common purposes for which we will use your information are:

  • To communicate with you and provide you with the details of properties that you have requested and to respond to any enquiries you may have;
  • To try understand your property search requirements and if you intend to purchase a property from us;
  • To inform you about properties and or services that we believe may be suitable to you based upon your direct marketing preferences;
  • To send you information about news, offers and the latest properties that could be suitable for you based upon your direct marketing preferences.

Who has access to your personal information?

We will not share your information with third parties for marketing purposes unless you have given us your consent to do so.

We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud services providers (such as hosting and email management), or other third parties who provide services to us. These include but are not limited to IT service providers, solicitors, auditors and any agents acting on your behalf.

What are your rights?

Subject to certain legal conditions, you have the following rights in relation to the personal information that we hold about you. These are:

  • The right to request a copy of the information we hold about you;
  • The right to correct any mistakes in your information;
  • The right to erase certain information;
  • The right to request a restriction of the processing of your information;
  • The right to object to certain information and automated decisions being processed;
  • The right to withdraw your consent to direct marketing;
  • The right to transferring your personal information in a structured file (data portability).

Should you wish to exercise any of your rights, please contact us directly at: info@developland.co.uk or write to us at: Developland Properties Ltd. 2nd Floor, Block C, OCC Estate, 105 Eade Road, London, N4 1TJ or telephone us on: +44(0)20 8880 1011.

Additionally, you should be aware that not all of these rights are absolute and there may be circumstances in which we will not fully comply with your request because of a specified legal ground or exemption. For example, you will not be able to request that we delete all of your information if you have purchased a property from us because it will be necessary for the contract you have entered into. We will always let you know the legal basis for this.

How do we keep your information safe?

When you give us personal information, we take steps to ensure that it’s treated securely. We use strict procedures and security features to try to prevent unauthorised access.

While we will use all reasonable efforts to safeguard your personal information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information that is transferred from you or to you via the internet.

Once we receive your information, we make our best effort to ensure its security on our systems and databases. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Transferring your personal information outside of the EEA

We do not intend to transfer your personal information outside the EEA. If we believe a transfer of your personal information outside of the EEA will arise, we will implement contractual or other measures to comply with legal requirements on the transfer of personal information, ensuring that there is an adequate level of protection in place.

Where you are located outside the EEA, then we will transfer your personal information to the UK where our systems and servers are located. This will naturally entail your personal information being exported back out to the jurisdiction that it originated from or from where you are located (for example when we reply to your emails or we write to you).

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office in the UK if you think we have acted improperly in relation to your personal data. You can find a link to the Information Commissioner’s website here: www.ico.org.uk

Changes and updates to this Privacy Policy

We keep this Policy under regular review. This Policy was last updated in May 2020.